Australian Government Department of Human Services Apps

Do your Centrelink business with Express Plus Students - simple,fast, mobile.The Australian Government’s Express Plus Students app helpsstudents and Australian Apprentices report their income and changesin circumstances to Centrelink. No need to visit an office or waiton the phone!Students and Australian Apprentices can check the amount oftheir next Youth Allowance, Austudy or ABSTUDY payment, reporttheir income, apply for an advance payment, and notify Centrelinkof changes to their study load.To use the app, you need to be registered for Centrelink OnlineServices. Logging into the app each time is simple – only a 4-digitPIN is required.You can use your existing Centrelink Customer Access Number(CAN) to set up their 4-digit PIN for the first time.Who can use the Express Plus Students App?Students receiving Youth Allowance, Austudy, ABSTUDY PensionerEducation Supplement, ABSTUDY or Pensioner Education Supplementwho:• are registered for Centrelink Online Services (access level 3),and• own an Android device with a minimum operating system version2.3.3.Services available via Express Plus Students• view your advance payments• view your payment history• view your receipts for transactions• view your profile• view and update your study details• receive reminders to report your income• use a timesheet to record your daily earnings• report changes in circumstances including change of address orphone number• find the nearest service centre• request a Centrelink statement, income and asset statement andpayment summary• view money you owe• view current Centrelink concession card(s) using the digitalwallet• subscribe to access your online letters• store your letters and documents in the Secure Vault• capture and upload documents• find available BasicsCard merchants• view Income Management and BasicsCard details• transfer funds to or from your BasicsCard.If you receive Youth Allowance, Austudy or ABSTUDY you can also useExpress Plus Students to:• report your income• apply for advance payments (if you are over 18).Some permissions are necessary to allow the app to workeffectively with your device. We do not use or keep thisinformation for departmental purposes.Below is a short description of why we require permissions.YOUR LOCATIONRequired for the office locator and directions. We do not storeyour whereabouts.YOUR PERSONAL INFORMATIONRequired to allow you to use the timesheet feature for reporting.We do not retrieve any details from your calendar.PHONE CALLSRequired to allow you to contact us while using the app. We do notlog your calls.CAMERARequired to allow you to capture and upload a document.You can find support for Express Plus Students on thetroubleshooting page:www.humanservices.gov.au/expressplus

Do your Centrelink business with Express Plus Families – simple,fast, mobile.The Australian Government’s Express Plus Families app helps youupdate your family income estimate, view your child care detailsand report changes in your circumstances to Centrelink. No need tovisit an office or wait on the phone. You can also view your familyassistance payments and view letters.To use the app, you need to be registered for Centrelink OnlineAccounts and receiving family assistance. You can use your existingCentrelink Customer Access Number (CAN) and Centrelink onlineaccount password to set up your 4-digit PIN for the firsttime.Services available via Express Plus Families include:• view and update your family income estimate• view your Child Care details• claim Child Care Benefit for approved care• view your payment and transaction history• claim an advance payment• view money you owe• update your address, accommodation, contact and bankdetails• view current Centrelink concession card(s) using the digitalwallet• subscribe to and access online letters• request a Centrelink statement, income statement and paymentsummary• store letters and documents in the Secure Vault• capture and upload documents• tell us that you don’t have to lodge a tax return• submit Newborn Child Claim proof of birth• read News for families• find your local service centre• find available BasicsCard merchants• view Income Management and BasicsCard details• transfer funds to or from your BasicsCard.You can find support for Express Plus Families on thetroubleshooting page:www.humanservices.gov.au/expressplus

Do your Centrelink business with Express Plus Job Seekers - simple,fast, mobile.The Australian Government’s Express Plus Job Seekers app helpsjob seekers report their income and changes in circumstances toCentrelink. No need to visit an office or wait on the phone!Job seekers on Newstart Allowance, Youth Allowance or ParentingPayment (with participation requirements) can view their payments,view letters, receive reminder messages and in most circumstancesreport their employment income.To use the app, job seekers can use their existing CentrelinkCustomer Access Number (CAN) and Centrelink online account passwordto set up their 4-digit PIN for the first time.Logging into the app each time is simple – only a 4-digit PIN isrequired.Who can use the app?Most job seekers receiving Newstart Allowance, Youth Allowance orParenting Payment (with participation requirements) who:• have a Centrelink online account, and• own an Android device.Services available via Express Plus Job Seekers• report employment income• use a reporting timesheet to record daily earnings• report changes in circumstances and personal details• subscribe to and access Centrelink Online Letters• view and apply for advance payments (if you are over 18)• view payment history• request a Centrelink statement, income and asset statement andpayment summary• store letters and documents in the Secure Vault• receive reporting reminders• view any debts you owe• find your local service centre• capture and upload documents• find available BasicsCard merchants• view Income Management and BasicsCard details• transfer funds to or from your BasicsCard.Some permissions are necessary to allow the app to workeffectively with your device. We do not use or keep thisinformation for departmental purposes.Below is a short description of why we require permissions;YOUR LOCATIONRequired for the office locator and directions. We do not storeyour whereabouts.YOUR PERSONAL INFORMATIONRequired to allow you to use the timesheet feature for reporting.We do not retrieve any details from your calendar.PHONE CALLSRequired to allow you to contact us while using the app. We do notlog your calls.CAMERARequired to allow you to capture and upload a document.You can find support for Express Plus Job Seekers on thetroubleshooting page:www.humanservices.gov.au/expressplus

Do some of your Centrelink business on your mobile device withExpress Plus SeniorsIf you receive Age Pension you may be able to use Express PlusSeniors. You just need to be registered for a Centrelink onlineaccount.Using Express Plus SeniorsYou can use your existing Centrelink Customer Access Number(CAN) and Centrelink online account password to set up your 4-digitPersonal Identification Number (PIN) for the first time.Services available via Express Plus Seniors• view and update your profile details• claim an Advance Payment• view your payment and transaction history• request a Centrelink statement, income statement and paymentsummary• view money you owe• subscribe to and access online letters• store letters and documents in the Secure Vault• capture and upload documents• use a reporting timesheet to record daily earnings• report your income• view News for Seniors• find your local service centre.• view current Centrelink concession card(s) using the digitalwallet• find available BasicsCard merchants• view Income Management and BasicsCard details• transfer funds to or from your BasicsCard.Some permissions are necessary to allow the app to workeffectively with your device. We do not use or keep thisinformation for departmental purposes.Below is a short description of why we require permissions;YOUR LOCATIONRequired for the office locator and directions. We do not storeyour whereabouts.YOUR PERSONAL INFORMATIONRequired to allow you to use the timesheet feature for reporting.We do not retrieve any details from your calendar.PHONE CALLSRequired to allow you to contact us while using the app. We do notlog your calls.CAMERARequired to allow you to capture and upload a document.You can find support for Express Plus Seniors on thetroubleshooting page:www.humanservices.gov.au/expressplus